Senior Product Technical Support Analyst - Remote (Bali, Indonesia)

FIS · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
FIS is seeking a highly skilled and experienced Senior Product Technical Support Analyst to join our team. This is a remote position based in Bali, Indonesia. The ideal candidate will have a strong background in technical support and a deep understanding of our products. This role offers a competitive salary and the opportunity to work with a dynamic and innovative team.

📋 Tanggung Jawab Pekerjaan

Provide technical support to clients, ensuring their systems are running smoothly and efficiently.,Troubleshoot and resolve technical issues, providing clear and concise solutions.,Maintain and update technical documentation to ensure accuracy and completeness.,Collaborate with the development team to identify and resolve product-related issues.,Monitor system performance and proactively address any potential issues.,Train and mentor junior technical support staff.,Stay up-to-date with industry trends and best practices in technical support.,Participate in product improvement initiatives and provide feedback.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in technical support or a similar role.,Strong knowledge of our products and their technical aspects.,Excellent problem-solving and analytical skills.,Proficient in technical writing and documentation.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.,Familiarity with remote work tools and technologies.

🛠️ Keahlian

Technical supportTroubleshootingTechnical documentationProduct knowledgeProblem-solvingAnalytical skillsCommunicationTeamworkRemote work tools
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